Last updated: 18 August 2026
Fresh Drop Dairy delivers fresh milk to homes in and around Chittoor. This policy explains what information we collect when you use our app or website, why we need it, and what we do with it. We have tried to write it plainly rather than in legal language.
The short version. We collect your name, phone number and delivery address so we can bring milk to your door. We keep payment screenshots so we can confirm your recharge. We do not sell your information to anybody, and we do not show advertisements.
1. Who we are
Fresh Drop Dairy is a milk delivery business operating in Chittoor district, Andhra Pradesh, India. In this policy, "we" and "us" mean Fresh Drop Dairy.
| Business | Fresh Drop Dairy |
|---|---|
| Location | Kongareddypalli, Chittoor, Andhra Pradesh |
| Phone / WhatsApp | +91 81252 55144 |
| Website | freshdropchittoor.store |
2. What we collect and why
Information you give us
| What | Why we need it |
|---|---|
| Your name | To know whose milk it is and to greet you properly |
| Phone number | This is your login. We also use it to contact you about deliveries |
| Delivery address and landmark | So our delivery person can find your home |
| Your PIN | To protect your account. It is stored scrambled and nobody at Fresh Drop can read it |
| Payment screenshots and UPI reference | To confirm a recharge before we add it to your wallet |
| Complaints and ratings | To fix problems and improve the milk |
Information created as you use the service
- Your delivery history, quantities and dates
- Wallet balance, recharges and bonus credit
- How many bottles you currently have at home
- Pause and quantity change requests
Location
The customer app does not ask for or use your phone's location.
Our delivery staff use a separate app that shares their location while they are delivering, so you can see roughly how far away your milk is. When you look at this, you are shown only a distance and an estimated time — never a map of where the delivery person is.
Our delivery person may also save the exact position of your gate, once, so that navigation is accurate on future deliveries. This is a location on a map. It is not a record of your movements.
Saved on your phone only
Your chosen language and whether you want voice help are stored on your own device. They are never sent to us.
3. Voice guidance
If you turn on voice help, the app reads instructions aloud using the text-to-speech feature built into your phone. Nothing is recorded, and no audio is sent anywhere. The app does not use your microphone at any time.
4. How we use your information
- To deliver milk to the right address at the right time
- To manage your subscription, wallet and bottle deposit
- To confirm payments and apply recharge bonuses
- To send you messages in the app about deliveries, balance and bottles
- To respond to complaints and issue refunds
- To understand how much milk to order from our farmer each day
We do not use your information to build advertising profiles, and we do not show advertisements in the app.
5. Who else can see it
We do not sell your information. We do not share it with anyone for marketing.
Your information is handled by these services because the app needs them to work:
| Service | What it handles |
|---|---|
| Supabase (Mumbai, India) | Stores the database and payment screenshots |
| Netlify | Serves the app and website |
| Google Maps | Opens directions when our delivery person navigates. Your address is passed to Google at that moment |
| WhatsApp (Meta) | Only when you choose to message us. We do not message you on WhatsApp without you starting the conversation or agreeing to it |
Your data is stored on servers in Mumbai, India.
We may share information if the law requires it, for example a valid order from a court or government authority.
6. Who inside Fresh Drop can see what
- Delivery staff see only the customers on their route for that day: name, address, phone, quantity and bottle count. They cannot see your wallet history or anyone else's customers.
- Office staff see customer records, payments and complaints so they can run the service.
- The owner can see everything, including business figures.
These limits are enforced by the database itself, not just by hiding buttons.
7. How long we keep it
| What | How long |
|---|---|
| Your account and delivery history | While you are a customer, and up to 3 years after, for accounts and tax records |
| Payment screenshots | Up to 90 days after the payment is approved, then deleted |
| Complaints | 2 years |
8. Your choices
You can ask us to:
- Show you what we hold about you
- Correct anything that is wrong — you can also edit your name and address yourself in the app
- Delete your account and personal details. We may keep the minimum needed for tax and accounting records
- Stop the service at any time. Return your bottles and we refund your deposit and any remaining balance you paid in cash
Message us on WhatsApp or call +91 81252 55144 and we will act within 30 days.
About bonus credit. Bonus received from recharge offers is promotional credit that can be used to buy milk. It is not money, cannot be withdrawn as cash, and is not returned if you close your account. Only the amount you actually paid is refundable.
9. Keeping your information safe
- Your PIN is stored scrambled. Nobody at Fresh Drop, including the owner, can read it
- All connections use HTTPS encryption
- Payment screenshots are private and only viewable by staff through a short-lived link
- The database enforces who can read which records
No system is perfectly secure. If a breach affects you, we will tell you as soon as we reasonably can.
Please choose a PIN carefully
A PIN based on your phone number is easy for someone else to guess. You can change your PIN at any time — ask us and we will reset it so you can choose a new one.
10. Children
Fresh Drop is for adults ordering milk for their household. We do not knowingly collect information from children under 13. If you believe a child has given us their details, contact us and we will remove them.
11. Changes to this policy
If we change this policy we will update the date at the top. If a change materially affects how we use your information, we will tell you in the app.
12. Contact us
Questions about this policy, or about your information:
| +91 81252 55144 | |
| Phone | +91 81252 55144 |
| Address | Fresh Drop Dairy, Kongareddypalli, Chittoor, Andhra Pradesh, India |