Last updated: 18 August 2026
These are the terms on which Fresh Drop Dairy delivers milk to your home. By using our app or taking delivery from us, you agree to them.
1. The milk
We deliver fresh cow's milk sourced directly from a farmer in Nellore district. Our milk is unhomogenised. A layer of cream will rise to the top. This is normal and is a sign the milk has not been processed — it is not a fault.
Our milk is not pasteurised at high temperature. Please boil it before use, as is usual for fresh milk in India.
2. Delivery
- Morning delivery arrives before 7:00 AM on most days
- We deliver every day including Sundays, unless we tell you otherwise
- Please leave a clean, dry place for the bottle, or a container at your gate
- Once the milk is delivered to your address, it is your responsibility. We cannot be held liable for milk left outside for a long time in the heat
If we cannot deliver — a locked gate, nobody available, an unreachable address — we mark it in the app and you are not charged for that day.
3. Your wallet
Fresh Drop works on advance payment. You recharge your wallet, and the daily charge for your milk is taken from it.
- Recharge by UPI and upload the screenshot in the app
- We approve it, usually within a few minutes during working hours
- If your balance runs out, delivery pauses until you recharge
- Money you paid in and have not used is refundable if you stop the service
Bonus credit
Bonus from a recharge offer is promotional credit, not money. It can only be used to buy milk from Fresh Drop. It cannot be withdrawn as cash, transferred to anyone else, or refunded if you close your account. If you stop the service, we refund only what you actually paid.
4. Bottles and deposit
Milk is delivered in glass or steel bottles that belong to Fresh Drop. You pay a refundable deposit when you subscribe.
| Deposit | ₹200, refundable |
|---|---|
| Covers | Roughly four bottles |
| Returned when | You return all the bottles |
| Refunded to | Your wallet, which you can then withdraw |
- Please keep used bottles ready for our delivery person to collect
- Rinse them if you can — it helps us clean them properly
- If bottles are broken or lost, the cost may be taken from your deposit
- If you keep more bottles than your deposit covers, we may ask you to return some before the next delivery
5. Pausing your delivery
You can pause any time from the app. Because we order milk from our farmer in advance, how much notice you give matters.
| Notice given | What happens |
|---|---|
| 48 hours or more | Free. No charge at all |
| 24 to 48 hours | A small charge (currently ₹20) because the milk is already ordered |
| Less than 24 hours | The next day is charged as normal. Your pause starts the day after |
These amounts are shown to you in the app before you confirm. You will never be charged something you were not shown first.
6. Changing how much milk you get
Ask in the app and choose the date you want the change to start. We confirm it so we can arrange the milk. You can also make a temporary change — extra milk for guests, for example — and it returns to normal by itself on the date you set.
7. If something is wrong with the milk
If the milk is spoiled, tell us the same day. Raise a complaint in the app and send a photo on WhatsApp. We will refund you or send a fresh bottle. No argument.
We ask for a photo because it helps us find out what went wrong — whether it was chilling, timing, or the bottle — so it does not happen to anyone else.
Complaints about milk quality should be raised on the day of delivery. After that it becomes difficult for us to tell what happened.
8. Prices
Current prices are shown in the app. If we need to change them, we will tell you in the app at least 7 days beforehand. If you do not want to continue at the new price, stop the service and we refund your balance and deposit.
9. Your account
- Your phone number is your login. Please do not share your PIN
- You are responsible for what happens through your account
- If you think someone else knows your PIN, ask us and we will reset it
- One account per household
10. Stopping the service
You can stop at any time. Message us on WhatsApp or tell our delivery person.
When you stop:
- Return all Fresh Drop bottles
- We refund your ₹200 deposit
- We refund any unused balance you actually paid
- Bonus credit is not refunded
We may stop serving an address if payment is repeatedly not made, bottles are not returned, or our staff are treated badly.
11. Things outside our control
We may not be able to deliver during floods, strikes, curfews, festivals when our staff are unavailable, or if our farmer cannot supply. We will tell you as early as we can, and you are not charged for days we do not deliver.
12. Limits on our responsibility
We take food safety seriously, but we are a small local dairy. Our responsibility to you is limited to the value of the milk supplied and any deposit or balance you hold with us.
Nothing in these terms takes away rights you have under Indian consumer law.
13. Disagreements
If something goes wrong, talk to us first — most things are sorted out with one WhatsApp message. If it cannot be resolved, these terms are governed by Indian law and the courts of Chittoor district, Andhra Pradesh.
14. Changes to these terms
If we change these terms we will update the date at the top and tell you in the app if the change matters to you.
15. Contact us
| +91 81252 55144 | |
| Phone | +91 81252 55144 |
| Address | Fresh Drop Dairy, Kongareddypalli, Chittoor, Andhra Pradesh, India |